Thank you for choosing www.wishingstarcraft.com. To ensure that you are satisfied with your purchase, we have established the following refund terms:
Refund Application
If you are not satisfied with the product you purchased, or if you find any quality problems when you receive the product, please submit a refund application through our customer service email within 14 days of receiving the goods. Please provide the order number and a description of the relevant problem.
Refund Conditions
The product must be unused and well packaged.
When applying for a refund, please attach photos to prove that the product is defective or does not match the product you ordered.
Processing Time
We will review your refund application within 2 working days after receiving the necessary materials. Once the review is passed, the refund will be processed according to the original payment method and it is expected to take 2 working days to arrive.
Shipping Costs
If the refund is due to product quality problems or wrong shipment, we will cover the return shipping costs. In other cases, the return shipping costs will be borne by the customer.
Special Cases
Personalized customized products or opened and used products are not supported for refunds. Please check carefully before placing an order to ensure your satisfaction.
Contact Us
If you have any questions or need further assistance, please feel free to contact our customer service team, we will serve you wholeheartedly.
Thank you for your understanding and support, we hope you can enjoy the fun of every creation!